Privacy Policy

Last updated: June 2026

1. We respect your privacy

Ownit Homes Pty Ltd (ACN 009 873 581) and its related bodies corporate (as defined by the provisions of the Corporations Act 2001 (Cth)) (Ownit Homes, we, us and our) respects your privacy and is committed to protecting it.

We comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth) (Privacy Act), which govern the way private sector organisations collect, use, keep, secure and disclose personal information.

The Privacy Act defines personal information to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form.

This Privacy Policy sets out how we handle your personal information. If you have any concerns or questions, please contact us at the address set out in Section 10 and we will resolve your concern or answer your question. We recommend that you keep this information for future reference.

2. The kinds of personal information collected, used and disclosed by Ownit Homes

We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to by you. At or around the time we collect personal information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information. We set out some common collection, use and disclosure instances below.

Purpose: Sales enquiries (online, telephone and in person)

Types of information collected:

• Contact information: such as your name, email address, postal and residential addresses, phone numbers, country of residence and driver's licence details.
• Product information: such as the products you are interested in or products that you have purchased from us or from third parties within the building industry, including the styles of residential properties that you are interested in.
• Additional information: such as any additional information you provide us via our website.
• Customer services: information collected in connection with you providing us with testimonials, including any photographs we may take or you may provide to us.
• Security information: such as CCTV footage at our premises or display homes, and photographs or information used to secure ecommerce transactions.

Uses of this information include:

• Products and services: providing our products and services to you, contacting you about products, services or events we think would be of interest to you, and providing customer service functions such as responding to enquiries.
• After-sales services: handling customer enquiries and complaints, and providing product awareness information about the property you have purchased or the area in which it is located.
• Marketing and consumer analytics: using your personal information for the purposes set out in the Marketing services section below.
• General administrative and security use: protecting our premises and website from security threats, theft, fraud, burglary or other criminal activities; administering and managing Ownit Homes; maintaining and developing our products, services, business systems and infrastructure; use in connection with the sale of any part of our business; and providing customer services.

Disclosures of this information include, without limitation:

• Third party service providers (including IT service providers, contractors and sales consultants) who assist us with administrative matters and with providing our products and services related to the building industry and the completion of residential properties.
• Third parties involved in the sales and after-sales process, including ecommerce services, financial institutions and credit service providers, and messaging service providers who assist us with marketing.
• Medical practitioners and emergency service providers in the event of a medical emergency on our premises.
• Related bodies corporate of Ownit Homes (including related entities).
• Third parties in connection with the sale of any part of Ownit Homes' business or a company owned by an Ownit Homes entity.
• As required or authorised by law.

Purpose: Marketing services (which include social media)

Types of information collected:

• Contact information: such as your name, email address, current postal and residential addresses, phone numbers, country of residence and, if applicable, age.
• Product interests: such as the products and styles of residential properties you are interested in and those you have purchased.
• Social media activity: including likes, comments or feedback, photos posted or uploaded and other information relating to your social media activities that concern Ownit Homes.
• Events: including your attendance at any event and participation in any competitions or promotions, photos taken, and any reviews or product preferences provided by you.

Uses of this information include:

• General marketing: offering you updates on products, events or information that may be of interest, improving our services (including asking you to participate in surveys or reviews), and undertaking marketing and promotional activities by mail, telemarketing, email, SMS and MMS such as newsletters and competitions.
• In connection with the sale of any part of Ownit Homes' business or company.
• Social media: if you attend an event facilitated by Ownit Homes or participate in our social media platforms or competitions, we use your information for drawing and contacting winners, adding entrants to our marketing database, customer service related contact, responding to social media messages and fulfilling social media platform rules.
• Identity verification: if required, the verification of your identity and age.

We may disclose this information to:

• Our third party partners, such as magazines and media companies who assist us with a competition or promotion.
• Third parties in connection with the sale of any part of Ownit Homes' business or a company owned by an Ownit Homes entity.
• Service providers (including IT service providers), contractors and sales consultants that assist us with sales, marketing and promotions.
• Third parties connected with the marketing process, including messaging service providers who assist us in providing our products and services to you.
• As required or authorised by law.

Purpose: Human Resources

Types of information collected:

• Contact information: such as your name, email address, current postal and residential address, phone numbers, country of residence and next of kin contact details.
• Employee record information and identifying information: such as your photo, passport and residency details, date of birth and licence.
• CV, resume or application related information: such as details in your resume or CV, your eligibility to work in Australia, visa details, education, previous employment, professional memberships or qualifications, and parental consent to work forms.
• Tax, superannuation and payroll information: such as your Tax File Number and ATO Declaration, superannuation details and financial institution details.
• Background check information and performance related information obtained from you or third parties, and information collected from referees.

Uses of this information include:

• Pre-employment screening: assessing candidate suitability, including verification of identity and age, criminal history background checks, confirmation of eligibility to work in Australia, and confirmation of education, qualifications and previous employment.
• Administration and performance monitoring: managing the employer/employee or contractor/principal relationship (whether prospective, current or past), monitoring systems, performance, time and internet usage, and administering and managing Ownit Homes.
• In connection with the sale of any part of Ownit Homes' business or a company owned by an Ownit Homes entity.

We may disclose this information to:

• Relevant superannuation companies.
• Government agencies, including the Australian Taxation Office, Centrelink and the Department of Human Services.
• Relevant workers' compensation organisations (for example, WorkCover).
• Third party referees provided by you, and recruitment agents used in connection with your application.
• Service providers engaged to assist us in the administration of our business, including IT service providers, HR software providers and payroll providers.
• Third parties in connection with the sale of any part of our business, obtaining background checks or pre-employment screening, and financial institutions for payroll purposes.
• As required or authorised by law.

3. How Ownit Homes collects and holds personal information

3.1 Collection generally

As much as possible, and unless provided otherwise in this Privacy Policy or a notification, we will collect your personal information directly from you. When you engage in certain activities, such as filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.

Depending on the reason for requiring the information, some information may be identified as mandatory or voluntary. If you do not provide the mandatory information we require in order to provide our products or services to you, we may be unable to provide those products or services in an effective manner, or at all.

3.2 Other collection types

We may also collect personal information about you from other sources, such as from third parties or competitions (including our share registry provider), or from publicly available sources including court judgments, directorship and bankruptcy searches, Australia Post, the White Pages directory and social media platforms.

3.3 Notification of collection

If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless special circumstances apply, including where information is collected from a personal referee you have listed on an application form, from publicly available sources, or as otherwise required or authorised by law.

3.4 Unsolicited personal information

If we collect personal information from you or a third party in circumstances where we have not requested or solicited it, and we determine (in our absolute discretion) that the information is not required, we will destroy the information or ensure it is de-identified. However, where unsolicited personal information is collected in relation to your future potential employment with us, we may retain it.

3.5 How we hold your personal information

Once we collect your personal information, we will either hold it securely and store it on infrastructure owned or controlled by us, or with a third party service provider that has taken reasonable steps to ensure it complies with the Privacy Act. Refer to Section 8 (Data security and quality) for more information.

3.6 Cookies and IP addresses

If you use our website, we may use cookies which enable us to monitor traffic patterns and trends and to serve you more efficiently if you revisit. In most cases a cookie does not identify you personally but may identify your internet service provider or computer. We may gather your IP address as part of our business activities and to assist with operational difficulties or support issues; this does not identify you personally.

In some cases, cookies may enable us to aggregate certain information with other personal information we hold about you. We extend the same privacy protection to information gathered via cookies as detailed in this Privacy Policy. You can set your browser to notify you when you receive a cookie, giving you an opportunity to accept or reject it. However, if you disable cookies, you may not be able to access certain areas of our websites.

4. Uses and disclosures of personal information

4.1 Use and disclosure details

We provide a detailed list at Section 2 of some common uses and disclosures. We may also use or disclose your personal information without seeking your additional consent when it is used for a purpose related to the primary purposes of collection and you would reasonably expect such use; where we reasonably believe the use or disclosure is necessary to lessen or prevent a serious or imminent threat to life, health or safety, or to public health or safety; where we suspect that unlawful activity has been or is being engaged in; or where it is required or authorised by law.

4.3 Use and disclosure procedures

If we propose to use or disclose personal information other than for the reasons set out in Section 2 or as otherwise outlined in this Privacy Policy, we will first notify you or seek your consent before such use or disclosure.

4.4 Communications opt-out

If you have received communications from us and no longer wish to receive them, contact us via the details set out in this document and we will ensure the relevant communication ceases. Any other use or disclosure of your personal information will only be as required or authorised by law, as permitted by this Privacy Policy, or with your consent.

5. Direct Marketing

5.1 Express informed consent

You give your express and informed consent to us using the personal information set out in the Sales enquiries and Marketing services sections of Section 2 to provide you with information about our products, services or events, or any other direct marketing activity (including third party products, services and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).

5.2 Inferred consent and reasonable expectations

Without limiting the above, if you have provided inferred or implied consent (for example, by not opting out where an opt-out opportunity has been provided), or if it is within your reasonable expectation that we send you Direct Marketing Communications given your transaction or communication with us, we may also use your personal information to send you Direct Marketing Communications we consider may be of interest to you.

5.3 Opt-out

If at any time you do not wish to receive further Direct Marketing Communications, you may ask us not to send further information and not to disclose your information to other organisations for that purpose. You may do this at any time by using the unsubscribe facility included in the Direct Marketing Communication, or by contacting us via the details set out in Section 10.

6. Anonymity and pseudo-anonymity

Due to the nature of the goods and services we provide, it is only practicable or reasonable for Ownit Homes to transact and correspond with you on a named basis. Your personal information may be required in order to provide you with our goods and services, or to resolve any issue you may have.

7. Cross Border Disclosure

7.1 Cross border disclosures

Any personal information collected and held by Ownit Homes may be disclosed to, and held at, a destination outside Australia, including the United States, Germany and Japan, where we use third party service providers to assist us with providing our goods and services to you. Personal information may also be processed by staff or other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies.

As we use service providers, online applications and data storage facilities that can be accessed in various countries, it is not always practicable to know where your information may be held. Where reasonably practicable, we will take reasonable steps to inform you where your personal information is held or disclosed.

7.2 Provision of informed consent

By submitting your personal information to Ownit Homes, you expressly agree and consent to the disclosure, transfer, storing or processing of your personal information outside Australia. In providing this consent, you acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia. However, we will take reasonable steps to ensure that your information is used by third parties securely and in accordance with this Privacy Policy.

7.3 If you do not consent

If you do not agree to the disclosure of your personal information outside Australia, you should, after being informed of the cross border disclosure, tell us that you do not consent. To do this, either elect not to submit the personal information after being informed in a collection notification, or contact us via the details set out in this document.

8. Data security and quality

8.1 Ownit Homes' security generally

We have taken steps to help ensure your personal information is safe and protected from unauthorised access, use, disclosure, alteration or destruction. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where the internet is involved.

We will take reasonable steps to make sure the personal information we collect, use or disclose is accurate, complete and up to date; to protect your personal information from misuse, loss, unauthorised access, modification or disclosure, both physically and through computer security methods; and to destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.

8.2 Accuracy

The accuracy of personal information depends largely on the information you provide to us, so we recommend that you let us know if there are any errors in your personal information and keep us up to date with changes such as your name or address. We provide information about how you can access and correct your information in Section 9.

9. Access to and correction of your personal information

You are entitled to have access to any personal information relating to you which we hold, except in some limited circumstances provided by law (including the Privacy Act). You are also entitled to edit and correct such information if it is inaccurate, out of date, incomplete, irrelevant or misleading. If you would like access to or to correct any records of personal information we have about you, you can do so (subject to the above) by contacting us via the details set out in this document.

10. Resolving Privacy Complaints

10.1 Complaints generally

We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision required is made expeditiously.

10.2 Contacting Ownit Homes regarding complaints

If you have any concerns or complaints about the manner in which we have collected, used, disclosed or stored your personal information, please contact us by:

• Telephone: 07 3343 4244
• Email: privacy@ownithomes.com.au
• Post: PO Box 6002 Upper Mt Gravatt Qld, 4122

Please mark your correspondence to the attention of the Privacy Officer.

10.3 Steps we take to resolve a complaint

In order to resolve a complaint, we will liaise with you to identify and define the nature and cause of the complaint; may request that you provide details of the complaint in writing; will keep you informed of the likely time within which we will respond; and will inform you of the legislative basis (if any) of our decision in resolving the complaint.

10.4 Register of complaints

We will keep a record of the complaint and any action taken in a Register of Complaints.

11. Consent, modifications and updates

This Privacy Policy is a compliance document prescribed by law rather than a legal contract between two or more persons. However, certain contracts may incorporate all or part of this Privacy Policy into the terms of that contract. By using our website, or purchasing a product or service from Ownit Homes, where you have been provided with a copy of our Privacy Policy or had a copy reasonably available to you, you acknowledge and agree to provide the consents given by you in this Privacy Policy and that you have been informed of all of the matters in it.

We reserve the right to modify our Privacy Policy as our business needs require. We will take reasonable steps to notify you of such changes, whether by direct communication or by posting a notice on our website. If you do not agree to our continued use of your personal information due to changes in our Privacy Policy, please cease providing us with your personal information and contact us via the details set out in this document.